Lesson 13 Service - LISTEN
Introduction to the Service Lesson
The Service lesson is an important part of the Business English Conversations course. This lesson focuses on helping learners improve communication skills in a business environment, especially in customer service. Through this lesson, learners will have the opportunity to develop listening, speaking, reading, and writing skills in English, as well as better understand effective communication in business.
Objectives of the Service Lesson
The objective of the Service lesson is to help learners acquire the necessary skills and knowledge to communicate effectively in a business environment. Specifically, learners will:
- Improve English listening and speaking skills
- Enhance reading and writing ability in a business environment
- Better understand effective communication in business
- Develop problem-solving and situation-handling skills in business
Effective Learning Steps
Step 1: Practice Listening and Speaking
Learners will start by practicing listening and speaking in English. This will help them improve communication skills and better understand communication in business.
Step 2: Develop Reading and Writing Skills
Learners will be guided on how to develop reading and writing skills in a business environment. This will help them better understand effective communication in business and enhance their reading and writing ability in English.
Step 3: Practice Communication
Learners will have the opportunity to practice communication in a business environment. This will help them apply learned skills and knowledge in practice and enhance business communication effectiveness.
Benefits of Learning the Service Lesson
Learning the Service lesson will bring many benefits to learners, including: improving business communication skills, enhancing work efficiency, better understanding effective communication in business, and developing problem-solving and situation-handling skills in business. This will help learners be more successful in their careers and achieve their goals.